What can we do to make it easier for you to do business with us?

Are our current business hours of 8:00 a.m. to 6:00 p.m. EST satisfactory to your needs?

Are there any additional comments you would like to make about TPC?

Please check the response below as applicable:

IMPORTANCE
In choosing a supplier, how important are each of the following factors (with 1 being not important and 5 being extremely important).

SATISFACTION
Based on a 5 point scale (with 1 being not satisfied and 5 being extremely satisfied), how well has TPC satisfied your needs?

TPC RATINGS

IMPORTANCE

FACTOR/ATTRIBUTE

SATISFACTION

1 2 3 4 5

Quote response time

1 2 3 4 5

1 2 3 4 5

Product expertise

1 2 3 4 5

1 2 3 4 5

Packaging & delivery

1 2 3 4 5

1 2 3 4 5

On-time delivery

1 2 3 4 5

1 2 3 4 5

Overall product quality

1 2 3 4 5

1 2 3 4 5

Responsiveness to changing needs

1 2 3 4 5

1 2 3 4 5

Price

1 2 3 4 5

Using the 5 point scale, how satisfied are you with the product and services of our top two competitors?

COMPETITOR RATINGS

IMPORTANCE

FACTOR/ATTRIBUTE

SATISFACTION

1 2 3 4 5

Quote response time

1 2 3 4 5

1 2 3 4 5

Product expertise

1 2 3 4 5

1 2 3 4 5

Packaging & delivery

1 2 3 4 5

1 2 3 4 5

On-time delivery

1 2 3 4 5

1 2 3 4 5

Overall product quality

1 2 3 4 5

1 2 3 4 5

Responsiveness to changing needs

1 2 3 4 5

1 2 3 4 5

Price

1 2 3 4 5